With full-timers, the average response time varies, the abandonment <b>rate</b> is 5 percent, and the peak hold time during a migration is nine minutes. Doesn't sound that bad until you consider the alternative… … which is a two-ring response, an abandonment <b>rate</b> of less than .01 percent, ... This <b>blog</b> is written by PC Helps staff who report on, debate over and sometimes complain about the latest trends, research, technologies and standards in the IT service management industry. ...